Effective date: 2026-09-16
How Wave fees, subscriptions, and paid sessions are handled.
Wave activation and cohort program fees are generally non-refundable once payment succeeds, because seats are capacity-constrained and digital access begins promptly—except where required by law or expressly stated at checkout.
If we cancel a program before it starts and cannot offer a reasonable alternative, we will refund eligible prepaid amounts for that canceled program.
Recurring plans renew until canceled in billing settings or via support. Cancellation stops future renewals; it does not automatically refund the current period unless required by law or we state otherwise.
Paid event seats follow the timing and policies shown at purchase (including advance-purchase windows). No-shows are not refundable. If we cancel a session, we will offer a makeup, credit, or refund at our discretion.
Contact info@trinitytechaid.com before opening a chargeback so we can help. Fraudulent chargebacks may result in account termination.
Email info@trinitytechaid.com with your account email, receipt, and reason. We respond within a reasonable time.